📑 Terms & Conditions

Welcome to Willow & Bloom, the pastel-splashed home of cute chaos and very good hair days. These Terms & Conditions outline how we operate — from placing your order to handling those rare “oops, this isn’t quite right” moments.

By using our website or placing an order, you agree to the terms below. If you have any questions, just reach out at hello@willownbloom.co.uk.

💼 Who We Are

Willow & Bloom is a trading name of Mckenna Rose Hair LTD, registered in England & Wales (Company No. 16149408). Our registered address is:
2 Riversdale, Woolston, Warrington, WA1 4PZ

💸 Pricing & Payment

Prices are listed in GBP and include VAT where applicable. We reserve the right to update prices at any time.
Payment is due at checkout and processed securely via trusted platforms like Stripe and PayPal.

🔁 Returns & Refunds

If your order isn’t quite right, you can return unused, unopened products within 14 days of delivery. Once we receive the return, we’ll process your refund to the original payment method within 5–7 working days.

Used, opened, or sale items can’t be returned unless faulty. For more details, see our Returns & Exchanges page.

🔐 Privacy & Cookies

We collect and store your data only to process orders and communicate with you. We respect your privacy and promise to keep things safe and simple.

Our site uses basic cookies to ensure everything runs smoothly — things like remembering what’s in your basket or keeping pages loading properly. We’ll update our policy if we introduce additional tracking (like Google Analytics or Meta Pixels).

For the full lowdown, check out our Privacy Policy.

💫 Giveaways & Competitions

Occasionally we’ll run giveaways — because who doesn’t love free stuff? Entry rules and deadlines will always be posted clearly. We reserve the right to modify or cancel any promotion if things get wild (in the legal sense).

🛍️ Products & Descriptions

We do our best to show our products exactly as they appear — but colour and texture may vary slightly depending on lighting, screen settings, or the natural magic of handmade goods.
All products are for external use only. We always recommend patch testing before use, especially if you have sensitive skin or allergies.

📦 Orders, Shipping & Delivery

We currently ship within the UK only, but may expand in future — so keep an eye (and a wishlist) ready.
For full info on delivery times, shipping options, and how your suds arrive, please check our Shipping & Delivery page.

We’re not responsible for delays caused by events outside our control (postal strikes, weather chaos, etc.) — but we’ll always try to help.

📧 Marketing & Emails

By signing up to our mailing list, you consent to receive the occasional sparkly update — product launches, exclusive offers, and other fun things.
You can unsubscribe any time via the link in our emails. We’ll never spam, and we don’t sell your info to anyone (ick).

🎁 Promo Codes & Offers

Promo codes are single-use unless otherwise stated and may not be valid on sale items. We reserve the right to end promotions at any time.
If you enter multiple codes, we’ll apply whichever gives you the better deal (because we’re nice like that).

👩‍⚖️ Final Legal Bits

  • You must be 16+ to place an order or sign up to our mailing list

  • All content, photos, and product descriptions belong to Willow & Bloom (aka please don’t steal our sparkles)

  • We’re not responsible for any loss or damage resulting from use of the website

Thanks for reading all the way down — we hope your basket is already full of joy 💖

If you have any questions, reach out at hello@willownbloom.co.uk — we’re here with bubbles, love, and real answers.