🔐 Privacy Policy

Because we care about your curls and your privacy, here’s how we handle your info at Willow & Bloom.

This policy explains what data we collect, how we use it, and how you can update or remove it if you ever feel like ghosting us (no hard feelings).

💼 Who We Are

Willow & Bloom is a trading name of Mckenna Rose Hair LTD, registered in England & Wales (Company No. 16149408).
Our registered address is:
2 Riversdale, Woolston, Warrington, WA1 4PZ
Email: hello@willownbloom.co.uk

📧 Marketing & Emails

If you sign up to our newsletter or create an account, you’ll get the occasional email about new products, exclusive deals, or limited drops.

We currently send emails through Squarespace, and may use Mailchimp or other platforms in future.

You can unsubscribe anytime — just click the link in any email or message us directly.

🛡️ How Your Info is Stored

Your data is stored securely through our website platform (Squarespace), and any payment details are handled via encrypted third-party processors (Stripe, PayPal, etc.).

We never sell or rent your info. Period.

👑 Your Rights

You’re the main character — and your data rights reflect that. You have the right to:

  • Access the personal info we hold about you

  • Ask us to correct or update your info

  • Request that we delete your data (unless we need it for legal reasons like tax)

To make any of these requests, email us at hello@willownbloom.co.uk. We’ll sort it, no fuss.

📦 What We Collect (and Why)

When you shop with us, sign up to our mailing list, or send us a message (even in the DMs), we may collect the following:

  • Your name (so we know what to call you 💁‍♀️)

  • Email address (for order updates and cute offers)

  • Shipping and billing addresses (to get your suds to you)

  • Payment details (via secure platforms like Stripe or PayPal — we never see full card numbers)

  • Order history (so we remember your faves)

  • Birthdays (if you tell us, we might surprise you 🎉)

  • Product reviews or testimonials

  • Any details you provide in pop-ups, forms, or messages

We only collect what we need to deliver your order, improve your experience, and send the occasional marketing magic.

🍪 Cookies (The Digital Kind)

Our website uses basic cookies to help it function smoothly — like remembering what’s in your cart or keeping pages speedy.

We may add analytics or marketing cookies in future (if we do, we’ll update this policy and let you know).

🔄 Policy Updates

We may update this policy from time to time to keep it legally aligned and cute. The latest version will always be here.

Thanks for trusting us with your info — we promise to treat it with as much care as we do your orders 💌