🔁 Returns & Exchanges

Don’t stress — if something’s not quite right, we’ll make it better. Here’s how returns and refunds work with us.

💗 Changed Your Mind?

No problem! If your item is unused, unopened, and still in its original packaging, you can return it within 14 days of receiving your order.

💌 Just email us at hello@willowandbloom.co.uk with your order number and we’ll guide you through it.

📦 Important Return Bits:

  • You’ll need to cover the return postage unless we’ve made a mistake

  • Products must be sent back in resellable condition (aka no suds, no sniffs)

  • Once we receive your return, we’ll process your refund within 5–7 working days — straight back to your original payment method

🔁 Want to Swap Something?

We don’t offer direct exchanges just yet — but here’s what to do:

  1. Return your original item

  2. Place a new order for the one you really want ✨

🧼 Can’t Return:

  • Any opened or used products (our bars are shy once unwrapped)

  • Freebies, samples, or gift sets

  • Items bought on sale or clearance (unless damaged)

💥 Damaged or Faulty?

We’re so sorry if your order arrived less than perfect! Please send a photo + your order number to [hello@willowandbloom.co.uk] within 7 days of delivery and we’ll sort it — refund or replacement, no fuss.

🌸 Every bar is packed with care and a little chaos — but if something’s off, we’ll make it right.