Returns & Exchanges
Don’t stress — if something’s not quite right, we’ll make it better. Here’s how returns and refunds work with us.
Changed Your Mind?
No problem! If your item is unused, unopened, and still in its original packaging, you can return it within 14 days of receiving your order.
Just email us at hello@willowandbloom.co.uk with your order number and we’ll guide you through it.
Important Return Bits:
You’ll need to cover the return postage unless we’ve made a mistake
Products must be sent back in resellable condition (aka no suds, no sniffs)
Once we receive your return, we’ll process your refund within 5–7 working days — straight back to your original payment method
Want to Swap Something?
We don’t offer direct exchanges just yet — but here’s what to do:
Return your original item
Place a new order for the one you really want
Can’t Return:
Any opened or used products (our bars are shy once unwrapped)
Freebies, samples, or gift sets
Items bought on sale or clearance (unless damaged)
Damaged or Faulty?
We’re so sorry if your order arrived less than perfect! Please send a photo + your order number to [hello@willowandbloom.co.uk] within 7 days of delivery and we’ll sort it — refund or replacement, no fuss.
Everything is packed with care and a little chaos — but if something’s off, we’ll make it right.
Returns & Exchanges
Don’t stress — if something’s not quite right, we’ll make it better. Here’s how returns and refunds work with us.
Changed Your Mind?
No problem! If your item is unused, unopened, and still in its original packaging, you can return it within 14 days of receiving your order.
Just email us at hello@willowandbloom.co.uk with your order number and we’ll guide you through it.
Important Return Bits:
You’ll need to cover the return postage unless we’ve made a mistake
Products must be sent back in resellable condition (aka no suds, no sniffs)
Once we receive your return, we’ll process your refund within 5–7 working days — straight back to your original payment method
Want to Swap Something?
We don’t offer direct exchanges just yet — but here’s what to do:
Return your original item
Place a new order for the one you really want
Can’t Return:
Any opened or used products (our bars are shy once unwrapped)
Freebies, samples, or gift sets
Items bought on sale or clearance (unless damaged)
Damaged or Faulty?
We’re so sorry if your order arrived less than perfect! Please send a photo + your order number to [hello@willowandbloom.co.uk] within 7 days of delivery and we’ll sort it — refund or replacement, no fuss.
Everything is packed with care and a little chaos — but if something’s off, we’ll make it right.